G.M. Supplies Ltd Return Policy

At G.M. Supplies Ltd, we are committed to providing high-quality products and excellent customer service. Our return policy is designed to ensure your satisfaction with every purchase.

1. 30-Day Warranty: All parts come with a 30-day warranty from G.M. Supplies Ltd. Longer warranty periods may be available based on the manufacturer’s own warranty and conditions.
2. Defective Items: If an item proves to be defective within 30 days of receipt, our policy is to replace the product at no cost. We will also cover the shipping costs for the new item once testing has been completed on the defective product.
3. Non-Returnable Items: Due to the nature of certain parts and supplies and/or their packaging, some items may not be accepted for return. These generally include OPC belts, fuser units, photoconductor drums, image units, image transfer units, toners, etc. These items are very sensitive to proper installation and cannot be resold when the package seals have been broken.
4. Condition of Returnable Items: Returnable items must have been kept in new condition in all aspects other than the defect. G.M. Supplies Ltd must be notified of any defective and/or damaged items within 30 days of the receipt of merchandise. Upon notification of a defective item, a reasonably detailed explanation of what is wrong with the part will be required. Simply stating an item arrived DOA is not sufficient.
5. Testing and Replacement: Once a defective item has been returned, G.M. Supplies Ltd will send the defective item out for testing. Testing times can vary from 2 days to 3 weeks depending on the item. If a consumable item proves to be defective after testing has been completed, our policy is to replace the product at no cost and provide free shipping of the new item. Replacement items will not be sent until the defective item has been received and tested.
6. Responsibility for Damages: Due to the sensitive nature of copiers, printers, and/or fax machines, G.M. Supplies Ltd cannot accept responsibility for any other damages that may occur to parts or components of said machine other than the consumable item purchased from G.M. Supplies Ltd, regardless of the reason for failure. In the event a returned item is found to not be defective or has failed due to excessive use or damage during installation, our policy is to return the item to the customer, who will be responsible for all shipping charges and any replacement item that may have been sent prior to completed testing.
7. Damaged Items: In the event your item arrives damaged, all the packaging and the damaged item must be kept at the delivery location. G.M. Supplies Ltd must be notified of the damage within 30 days of delivery as we are unable to process damaged item claims more than 30 days from the date of delivery. For damaged items reported within 30 days of delivery, our policy is to file a damage claim with the carrier and ship a replacement item via FED EX Ground at no additional cost to the customer. G.M. Supplies Ltd will also require pictures of the damaged item and/or items for the carrier and/or manufacturer. In the event an inspection is required by the carrier, all packaging along with the damaged item must be kept in the condition it was received and be available for pickup at the address the package was delivered to. Failure to provide the requested pictures or to make the item available for the carrier at the delivery address will cause any damage claim to be denied. As a result, G.M. Supplies Ltd would not be able to refund and/or replace the damaged item and/or items.
8. PayPal Refunds: As of October 11, 2019, PayPal no longer refunds the fees it collects on payment transactions. If for any reason you are refunded by G.M. Supplies Ltd via PayPal, those fees collected by PayPal are not refundable.
9. Return Merchandise Authorization (RMA): To exchange and/or return an unopened item within 30 days of purchase, please contact us at 1-800-537-1005 to get a Return Merchandise Authorization number. The packaging must be in original condition and the product must be over-boxed before returning it. Our restock fee is 25% and the customer is responsible for all shipping charges, which includes any shipping charges from your original order (Free FED EX Ground Charges Included). G.M. Supplies Ltd does not issue return labels for return authorizations. Customers are responsible for providing return shipping of the product after an RMA has been issued. Customers who are exchanging products will be responsible for a 25% restock fee, return shipping of the original products, and any additional shipping charges for the replacement product if applicable. All sales are considered final after 30 days of purchase; therefore, returns and/or exchanges after 30 days of purchase cannot be accepted.
10. Open Box Returns and Special Orders: Open box returns and/or exchanges cannot be accepted as they are a total loss and cannot be resold. Any items listed as Special Order or discontinued with limited availability cannot be returned and/or exchanged.
11. Express Shipping: For customers who are using express shipping options, FED EX will guarantee expedited shipments for delivery by a certain day and time depending on the selected service. In the event your package is not delivered on time, it is always recommended that you contact us at 1-800-537-1005 right away to check the status of your shipment and to find out if your shipment qualifies for a credit on express shipping costs. If your package has been delayed due to a FED EX service error or G.M. Supplies Ltd shipping error, it is possible your express shipping charges can be refunded. Should your package get delayed for reasons beyond FED EX and G.M. Supplies Ltd.’s control, such as weather conditions or any other conditions set by FED EX, then your package would not qualify for a shipping credit.